This Privacy Policy describes how Ornoora (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ornoora.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details including your name, address, phone number, email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
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Account information including your username, password, security questions.
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Shopping information including the items you view, put in your cart or add to your wishlist.
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Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Collect from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services.
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Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services.
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When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using tracking technologies such as pixels, web beacons, SDKs, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account or purchases, handle returns/exchanges, and enable you to post reviews.
Marketing and Advertising
We use your personal information to send promotional communications by email, SMS, or postal mail and to display ads tailored to you on our Site and other platforms.
Security and Fraud Prevention
We use your information to detect and prevent fraud or other illegal activities. Please keep your account credentials safe. If you believe your account has been compromised, contact us immediately.
Communicating with You
We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site.
Cookies help us:
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Power and improve the functionality of the Site
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Remember your actions and preferences
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Run analytics and understand how users interact with the Site
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Show you tailored advertising
You can disable Cookies via your browser settings, but doing so may impact your user experience.
How We Disclose Personal Information
We may share your information with:
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Vendors and third-party service providers (e.g., for shipping, IT services, analytics)
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Marketing and business partners, including Shopify
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With your consent or at your direction
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Our corporate affiliates
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Legal and regulatory authorities, when required by law
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In connection with business transfers, such as mergers or acquisitions
We do not sell or use sensitive personal information to infer characteristics about you.
User-Generated Content
If you post product reviews or other public content via the Services, please remember that this information is public and may be accessible by anyone. We are not responsible for the security or privacy of information you voluntarily make public.
Third Party Websites and Links
Our Site may contain links to external websites or platforms not operated by us. We encourage you to review their privacy policies. We are not responsible for the content, accuracy, or privacy practices of these third-party sites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Security and Retention of Your Information
While we implement reasonable safeguards, no method of transmission or storage is completely secure. We recommend avoiding sharing sensitive information over unsecured channels.
We retain your personal information as long as necessary for the purposes described in this policy, and to comply with legal obligations, enforce policies, or resolve disputes.
Your Rights and Choices
Depending on your location, you may have rights such as:
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Access – Request access to your personal data
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Delete – Ask us to delete your data
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Correct – Request corrections to inaccurate data
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Portability – Ask for a copy of your data
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Restrict Processing – Request limits on how we use your data
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Withdraw Consent – Revoke consent where given
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Appeal – If we deny your request, you may appeal
To exercise these rights, email us at ornoora.operations@gmail.com or WhatsApp us at +91 8451807712. We may ask for information to verify your identity before proceeding.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your data, please contact us using the details below.
International Users
Your personal information may be processed and stored outside your country of residence. These locations may have different privacy standards, but we take steps to ensure your information remains protected.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
📧 ornoora.operations@gmail.com
📞 +91 8451807712